the IT city, the I.T. Baby


Another fun time with Comcast XFinity

XFinity RemoteI have a baby. She loves remotes. I think she dropped our X1 remote in another dimension, but there is no remote any more and as far as I know a tribe of dust bunnies may have claimed it or she might have eaten the thing in a fit of teething pain.

I don’t know where it is. This is the first remote we’ve ever lost. The XFinity app stopped working on any of my accounts/devices so the TV was stuck on Sprout and it felt like it played nothing but Caillou. I needed a replacement remote. I couldn’t take that bald four year old’s stories any longer.

Monday of last week I went to a Comcast office, there was a line out the door. Luckily I work nearby so I went back the next day. When I got in the line was about 40 deep and two people were working. It wasn’t moving. I had to leave.

I called up Comcast… I was willing to pay shipping to get a remote. I was willing to pay for a remote. Hell, I can’t wait two hours on lunch to get a remote. The lines never died down while I was in the area.

Person one who I spoke to after waiting for 11 minutes couldn’t help me and transferred me to person two. The order itself took very little time, except I had to describe exactly what the X1 remote looks like as the person had no idea. Had to run down how many buttons it had and general shape until we found one that seemed right.

I was assured I’d have it by Friday. Yeah. That would have been the Fourth of July. I sort of had that pegged from the get go that I wasn’t going to get it from Comcast by then.

the XFinity remote box
regular sized cat in the box that was supposed to hold the remote

Monday I have a shipping notice that on Tuesday I’m getting a package. *le sigh*. Tuesday I come home and there’s a box the size of a small LCD monitor from Comcast. In this box I have…. nothing… there’s a sticker for return shipping… and some bubble wrap… for nothing.

I have nothing to return.

I call up, it’s three people I talk to this time, 28 minutes. I go from the xfinity tv support to billing to an account specialist which evidently means someone who looks at all the history of fuckups and figures out what the hell is going on.

After looking she sees that I was sent a box… *facepalm*

I’m told this Friday I should be seeing it, and the charges for them shipping me a box will disappear, and that there’s not going to be a charge for the remote.

I don’t hold high hopes any more.

Goodbye yet another hour of my life wasted because of Comcast

Paul King

Paul King lives in Nashville Tennessee with his wife, two daughters and cats. He writes for Pocketables, theITBaby, and is an IT consultant along with doing tech support for a film production company.