the IT city, the I.T. Baby


A rather good product return experience from Babies R Us

Top view of the same containerI wrote a bit ago about how although I would swear they’re the exact same thing, Maggie refuses to touch the Babies R Us gentle formula and favors the Target Up&Up brand.

To the untrained adult, these appear to be in the same packaging, they smell the same, and doggone it they taste the same too. Unfortunately my baby has Ninja skills and can discern between the formulas and prefers the slightly more expensive Target brand.

Oh, we tried to get her to like the Babies R Us brand. We alternated between the Up&Up and BRU brands in an attempt to confuse her, but no matter what we did she wouldn’t take the BRU brand.

Unfortunately this meant we went through about a fourth of the box of formula. We had purchased two with a coupon or a discount, I forget which, and were left with 1.75 boxed of baby food that Maggie would not consume.

I didn’t really expect them to take it back, there was no expressed guarantee that they would, nor was there a 100% satisfaction stamp anywhere to be seen on the box, but they did even without the original receipt.

I had to answer a couple of questions such as was there anything wrong with it, to which I just said I couldn’t get my baby to drink it no matter what I did, and then bam, full refund.

So if you’re ever wondering if you’ll suffer from trying Babies R Us products, the answer is evidently not. They accepted a return on a food product without the original receipt, with lots evidently missing, and based on the baby being a fickle ass.

So I’m pretty happy with that.

I’d guess you should probably ask them if you’re planning on trying their formula if they have a guarantee on it, as my experience at the store in Nashville may be different from yours, but I thought that was pretty cool.

And I had nothing else I felt like writing about today as it’s freakin’ gorgeous out.

Paul King

Paul King lives in Nashville Tennessee with his wife, two daughters and cats. He writes for Pocketables, theITBaby, and is an IT consultant along with doing tech support for a film production company.